How Does It Work
We despatch most orders with DPD — one of the UK’s leading carbon-neutral couriers, operating a fleet of over 4,000 electric delivery vehicles. You’ll receive live updates by email and/or text throughout the journey.
Tracking Your Parcel
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Once your order has been packed, you’ll receive a despatch confirmation with your tracking link.
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As DPD collect late in the afternoon, tracking may take up to 12 hours to show its first update — this is normal.
Part Shipments
Where possible, we send everything together. If an item is delayed or on pre-order, you may receive your order in multiple parcels — each with its own tracking reference.
Haven’t Received It Yet?
If your order shows as despatched but hasn’t arrived within the estimated timeframe, please check the tracking link first — it usually provides a clear status or delivery ETA.
Safe Place Requests
We normally require a signature to ensure safe delivery. If you request your parcel to be left in a safe place, we cannot accept liability for loss or damage once it’s been delivered there.
Pre-Order Items
If your basket includes a pre-order item, all items will be held until it is ready for despatch. If you need the other items sooner, we recommend placing a separate order.
