Delivery

How does our delivery work?

We use Royal Mail & DPD to despatch our orders. Most mainland UK parcels will be sent by DPD, this service will provide real-time tracking, 1-hour time slot & proof of delivery. For offshore areas of the UK eg Northern Ireland, Scottish Highlands & Islands, parcels will usually be dispatched by Royal Mail 24 or 48 or Special Delivery upon request. These offer some tracking for the parcel and delivery confirmation.

As soon as your order has been despatched you will receive an email confirmation that will include your tracking number. As many parcels are picked & packed throughout the day and collected late in the afternoon, it can take up to 12 hours for any tracking events to show for your parcel.

Most orders placed will be shipped with all items together in one package but if some items are going to be delayed you may receive notification of a part-shipment and subsequently multiple tracking details may be provided.

If you have received notification that your order has been shipped but not received anything within the estimated timescale (all locations provided below). Please follow the tracking link first before getting in touch. This will usually display where your parcel is & how long before you will get your hands on it!

We ensure the safe delivery of our parcels in most cases requiring a signature upon arrival. Therefore if you opt to ‘leave in a safe place’ with the delivery service we are unable to accept any liability for loss or damage of the parcel & it’s contents.

Please note that if your order contains items the are available on pre-order only, any additional items will be held until the pre-order it ready for despatch. If you need some of the other items sooner we recommend placing an additional order rather than combining the items.

DPD Standard

Estimated 1-3 Working Days

Orders less than £45 – £4.50

Orders more than £45 – FREE


DPD Next Day

Guaranteed Next Working Day – when ordered before 3pm weekdays

Next Working Day – £8

Next Working Day Before 12pm – £10

Next Working Day Before 10:30 – £14


DPD Weekend

Guaranteed Selected Day – when ordered before 3pm weekdays

Saturday Delivery – £12

Sunday Delivery – £15

Royal Mail

Estimated 1-3 Working Days

Orders less than £45 – £4.50

Orders more than £45 – FREE


Royal Mail Special Delivery

Guaranteed Next Working Day – when ordered before 3pm weekdays

All order values – £8

Royal Mail International Tracked & Signed

Estimated 4-7 Working Days

Orders less than £150 – £8.50

Orders more than £150 – FREE


DPD Express

Prices & delivery estimates vary per country, enter your address at the checkout for more info.

e.g Spain – Estimated 4-5 Working Days – £14.40

Royal Mail International Tracked & Signed

Estimated 10-20 Working Days

Price dependant on order value & location, proceed to checkout, a price will be displayed.

Returns

Change of Mind

In the unlikely event that you are not completely satisfied with your purchase, please contact customer service within 14 days of receipt of your order to arrange the return of your item. You will be provided with a returns reference number.

Email us on [email protected] , please remember to include your full name & order number so that we can service your request as quickly as possible.

All items returned must be in saleable condition, must be in its original packaging, unopened & unused. At current we do not offer a free returns service so the item(s) will be returned at your own expense. Once the item(s) have been received & checked we will refund the cost of the item(s) excluding any shipping fees paid. Returns should be received within 30 days of contacting customer service. It is your responsibility as the customer to ensure the safe return of the parcel, we recommend to use a tracked service. This does not affect your statutory rights.

Faulty, Damaged & Missing Items

All our items are checked before despatch to make sure that they are of the highest quality. If upon receipt of your order you notice any damage or have received a faulty product, please contact us within 14 days to arrange a replacement.

Email us on [email protected] , please remember to include your full name & order number so that we can service your request as quickly as possible.

Once we have received the faulty / damaged item, a replacement will be issued as quickly as possible. The shipping fees for this replacement will be free of charge. If you would prefer a refund for faulty / damaged goods, we will refund the cost of the product, excluding any shipping fees paid.

All returns are to be sent to:

The Derma Company
95 Guildford Street
Luton, Beds
LU1 2NW
UK

If you have received your parcel and there are items missing, please check inside all packaging as some very small make-up products may be wrapped in brown paper that is the same that often used to fill the package. Notification of any shortages in delivered goods should be made within 7 days of their receipt email us on [email protected]

Refused & Undeliverable Packages

All undeliverable packages due to incorrect name, address, not present or failure to collect (after failed delivery) may be returned to our warehouse by the shipping provider. This is usually within 14 days of the parcel returning to the depot, if are parcel has been unable to be delivered. If you wish for the parcel to be resent there will be an additional postage cost of £4.50 for UK parcels, £10 for Europe, £15 for outside Europe. Alternatively a refund will be offered minus any packaging & shipping costs incurred, regardless of if a free shipping option has been chosen.