Frequently Asked Questions
Please read our FAQ before sending us a message.
Credit / Debit Card
- American Express
Delivery times will vary depending on the shipping option chosen.
If you’ve received an incorrect or damaged product or something is missing from your order please get in touch within 1 month of receiving & we will try our best to resolve the issue as quickly as possible.
Many of the products we offer are packaged in airless containers. From time to time these can fail due to an airlock. Get in touch within 1 month of receiving as we can often advise how to resolve this at home. If not we will replace it for you.
Not sure if the product is going to be right for you? Get in touch and we will assess if the product is likely to offer you the best results. If a sample is available we will always try to supply this first.
Unfortunately due to the nature of the products we offer samples are often very expensive to manufacture due to airless packaging required or may offer very little results in the time period you will be able to use them. Therefore very few of our products are available in sample form.
If you’ve changed your mind and would like to return a product please get in touch within 1 month of receiving. The product must be returned in a saleable condition, security seal in tact & box undamaged.
We’re always looking to expand our product range of cosmeceutical skincare & well-being products. If there’s something you’re looking for that we don’t stock get in touch and we can see if it’s something we can supply you with.
Get In Touch
We will endeavour to answer any queries within 1-2 working days (usually much faster). If your enquiry is urgent please call during our working hours.
General Enquiries: Email Us
Tracking or Delivery Queries: Email Us
Skincare Advice: Email Us
To place an order by phone or ask for skincare advice. Lines open weekdays 9am – 5pm GMT
UK Calls: 01582 808829
International Calls: 0044 1582 808829
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95 Guildford Street
Face to face consultations available by appointment only