Frequently Asked Questions

Please read our FAQ before sending us a message.
How much is Delivery?

For full information click here

Delivery & Returns
Which payment methods are accepted?
Credit / Debit Card

  • Visa
  • MasterCard
  • American Express

Apple Pay

Android Pay

How long will delivery take?

Delivery times will vary depending on the shipping option chosen.

Something is wrong with my order?

If you’ve received an incorrect or damaged product or something is missing from your order please get in touch within 1 month of receiving & we will try our best to resolve the issue as quickly as possible.

My product is full but not dispensing anything?

Many of the products we offer are packaged in airless containers. From time to time these can fail due to an airlock. Get in touch within 1 month of receiving as we can often advise how to resolve this at home. If not we will replace it for you.

How do I know the product is going to be suitable for my skin?

Not sure if the product is going to be right for you? Get in touch and we will assess if the product is likely to offer you the best results. If a sample is available we will always try to supply this first.

Can I get a sample before trying a product?

Unfortunately due to the nature of the products we offer samples are often very expensive to manufacture due to airless packaging required or may offer very little results in the time period you will be able to use them. Therefore very few of our products are available in sample form.

Can I return a product for a refund/exchange?

If you’ve changed your mind and would like to return a product please get in touch within 1 month of receiving. The product must be returned in a saleable condition, security seal in tact & box undamaged.

I’m looking for a product that you don’t currently stock?

We’re always looking to expand our product range of cosmeceutical skincare & well-being products. If there’s something you’re looking for that we don’t stock get in touch and we can see if it’s something we can supply you with.

Get In Touch

Email Us

We will endeavour to answer any queries within 1-2 working days (usually much faster). If your enquiry is urgent please call during our working hours.

General Enquiries: Email Us

Tracking or Delivery Queries: Email Us

Skincare Advice: Email Us

Call Us

To place an order by phone or ask for skincare advice. Lines open weekdays 9am – 5pm GMT

UK Calls: 01582 808829
International Calls: 0044 1582 808829

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Visit Us

95 Guildford Street
Face to face consultations available by appointment only

Contact Form

We aim to respond to all enquiries within 48 hours, if you enquiry is urgent please call us on 01582 808829.