Returns
Returns made easy
Changed your mind, or something not quite right? You can arrange a return online in about a minute, whether you have an account or checked out as a guest.
- 14 days to return
- Free returns if faulty, damaged or incorrect
- Prepaid tracked returns label
How it works
Four simple steps, all online. You'll get an email update at each stage.
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01
Sign in with a code
Select Start a return and enter the email address you ordered with. We'll email you a one-time code, so there's no password to remember. Guest orders are included.
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02
Choose your items
Pick the order, select Request return, then choose the items and your reason. It takes about a minute.
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03
Post it back
Once approved, usually within one working day, we'll email you a prepaid Royal Mail Tracked 48 label. Pack the items with your order number inside and drop it off at any Post Office.
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04
Get your refund
We'll check your return and confirm your refund by email within 2 working days of it arriving. It goes back to your original payment method.
What we can accept
For health and hygiene reasons, we can only accept skincare that hasn't been opened.
We can accept
- Unopened and unused products
- Items in their original, undamaged packaging
- Products with any factory seals intact
- Any gift with purchase that came with the order
We can't accept
- Opened or used products, unless faulty
- Items with damaged packaging or broken seals
- Returns requested more than 14 days after delivery
- Gift cards
If a gift with purchase isn't returned, its value will be taken from your refund. Refunds are made in pounds sterling. This doesn't affect your statutory rights.
Something not right?
We check every order before it leaves us, but if there's a problem we'll put it right. Just start a return and choose the reason that fits.
Faulty or damaged
Start a return and choose the reason that fits. A short note, and photos of the packaging and contents for damage, helps us sort it quickly. Your label is free and you'll be refunded in full.
Airless pump not dispensing? Cover the nozzle and pump around 20 times first. It's often just an airlock.
Sent the wrong item
Sorry about that. Start a return, choose the reason that fits and tell us what you received. The label is free and we'll put it right straight away.
Had a reaction
Stop using the product and start a return with a short note about what happened. Some brands offer a reaction process, and photos of the reaction help us investigate. We always recommend patch testing a new product first.
Still need help?
Most returns can be sorted online in a minute. If yours is more complicated, our team is happy to help.
Free UK Mainland Delivery Over £50
Because looking after your skin should be simple.
14-Day Returns Policy
Changed your mind? No problem, send it back unused within 14 days.
Express Delivery
Order before 3pm for next day delivery on hundreds of items.